What is getting in the way
Availability, onboarding, policy, pricing, and how-to questions consume the day. Answers vary by inbox, and customers wait even when the information already exists.
Customer support
AI customer support chatbot for small business questions that repeat
An AI customer support chatbot for small business can handle bounded repeat questions from approved knowledge while people keep control of answers, access, and the handoff boundary.
What changes
Give customers a consistent first place to ask common questions, choose the channels that fit, and keep sensitive or unusual work outside the Agent's approved boundary.
Customer support
How Prostir gets you there
Choose repeatable questions
Start with a narrow set of questions that have clear, approved answers and a visible point for human follow-up.
Connect knowledge and channels
Add the right resources, then choose the website widget or supported messaging channels where customers already ask.
Test boundaries before launch
Check good questions, ambiguous questions, missing information, access, and any tool action before publishing.
Early access
What you can verify
- An Agent can use owner-controlled knowledge, approved tools, access rules, and a published identity.
- Shipped customer surfaces include the web widget, Telegram, Slack, email, WhatsApp, Instagram, Messenger, and Microsoft Teams.
- Channel execution requires a published Agent, explicit channel model, enabled settings, valid credentials, and any relevant plan or credit prerequisites.
A good fit if
- Customers repeat factual questions that your approved documents can answer.
- You want one controlled Agent voice across a website or supported messaging channels.
Not the right fit if
- You want to replace every human support case or promise resolution for unknown situations.
- You need risky external actions to run without explicit tools, access, and approval boundaries.
Questions before you decide
Will it answer anything a customer asks?
It should not. The useful design is a bounded Agent that answers from approved context and fails clearly when the question or action falls outside that scope.
Can the same Agent work on our website and messaging channels?
Yes across the currently shipped surfaces, provided each channel's credential, model, feature, publication, and provider requirements are satisfied.
Explore related options
Early access
Start with the support queue you already understand
Share the repeated questions, approved answers, and channels. We will help you scope a support Agent that earns trust by knowing its limits.