Start with opening hours, delivery, service scope or another recurring topic supported by your own material.
Customer support
AI customer support chatbot for small business questions
Build an AI customer support chatbot for small business around the questions you keep answering. Use your policies and service details, and define when a person should take over.
For the usual MCP path, model-token cost to the Agent creator is $0: the customer's AI client supplies the model under that customer's subscription and limits.
Available
What is getting in the way
Repeated questions interrupt the team, while an answer without the current policy can create more work.
What changes
An agent that handles a defined set of questions from approved sources and gives customers a clear next step.
Customer support
How Prostir gets you there
Choose the questions
Start with opening hours, delivery, service scope or another recurring topic supported by your own material.
Describe the support rules
Ask Builder to use current sources, avoid promises it cannot verify, and hand off the cases you choose.
Check the customer path
Test answers and escalation, then configure a supported widget or channel and verify access.
Available
What you can verify
- An Agent can use owner-controlled knowledge, approved tools, access rules, and a published identity.
- Shipped customer surfaces include the web widget, Telegram, Slack, email, WhatsApp, Instagram, Messenger, and Microsoft Teams.
- Channel execution requires a published Agent, explicit channel model, enabled settings, valid credentials, and any relevant plan or credit prerequisites.
A good fit if
- Customers repeat factual questions that your approved documents can answer.
- You want one controlled Agent voice across a website or supported messaging channels.
Not the right fit if
- You want to replace every human support case or promise resolution for unknown situations.
- You need risky external actions to run without explicit tools, access, and approval boundaries.
Questions before you decide
Will it answer anything a customer asks?
It should not. The useful design is a bounded Agent that answers from approved context and fails clearly when the question or action falls outside that scope.
Can the same Agent work on our website and messaging channels?
Yes across the currently shipped surfaces, provided each channel's credential, model, feature, publication, and provider requirements are satisfied.
Who pays for model tokens, and what do they cost the Agent creator?
For the usual MCP path, model-token cost to the Agent creator is $0. When a customer uses the Agent through a supported MCP connector in ChatGPT or Claude, the model runs in that customer's AI environment under the customer's subscription and limits. The creator pays for the Prostir plan, not those model tokens. AI Credits are needed only when the creator separately chooses a Prostir-hosted model run, such as a supported channel or widget. BYOK is optional and bills the creator's own provider account. Paid external tools remain separate.
Explore related options
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Help the next customer find the answer.
The same questions keep pulling you away from the rest of the business. Build a support agent from your service details, give it clear limits and test when it should involve you. Start your 7-day Creator trial, no card needed.