AI Customer Support agent template for your website

• Customers ask the same onboarding, setup, and billing questions dozens of times a day.
• Generic chatbots hallucinate answers, make unauthorized discount promises, or invent non-existent features.
• Support tickets lack structured context, forcing human specialists to start investigation from scratch.
• The agent operates in a closed verified contour: if an answer is missing in knowledge files, it states it honestly and offers human handoff.

From template clone to a live website widget in 15 minutes without writing custom code.

1. 01
   Clone the official template.

   Select AI Customer Support in the Prostir Templates catalog and create your agent instance with one click.

2. 02
   Upload your verified knowledge files.

   Fill in or adapt the 5 included markdown files (docs, FAQ, billing, workarounds, stop-topics) with your company policies.

3. 03
   Embed the 1-line script snippet on your site.

   Paste the widget snippet before </body> on your website or dashboard to make the support assistant available 24/7.

4. 04
   Configure stop-list & human escalation.

   Set explicit triggers for payment disputes, password requests, and human handoff with pre-filled ticket details.

5. 05
   Test in Prostir Studio before publishing.

   Simulate representative customer situations and confirm that the agent strictly enforces your company guidelines.

5 pre-structured markdown files ready to populate with your product facts and policies.

• doc01_product_documentation.mdCore product overview, requirements, getting started steps, and widget embedding guide.
• doc02_faq.mdIndexing latency, appearance customisation, customer data privacy, and isolation guarantees.
• doc03_billing_and_refunds.mdPublished pricing tiers, strict no-discount policy, and billing dispute escalation rules.
• doc04_known_issues_and_workarounds.mdKnown technical limits (such as files > 20 MB) and verified safe workarounds.
• doc05_stop_topics_and_escalation.mdStop-list for passwords, disputes, and instant support ticket creation triggers.

An illustrative support inquiry resolved strictly with verified documentation and guardrails.

• The agent resolves 60–70% of routine first-line questions instantly in 1.5 seconds.
• All answers remain 100% grounded in your verified documentation contour with zero hallucinations.
• The engineering and support team saves 15–20 hours each week to focus on high-value customer accounts.